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Privacy Policy

Data Protection, Digital Compliance & Privacy Governance

THE GOOD 2020 PTY LTD (trading as WD COMMERCIAL, ABN 53 642 681 123) is committed to protecting the privacy and security of personal, commercial, and facility data. This Privacy Policy outlines how we collect, use, store, and disclose information when you access our website (wdcommercial.com.au), request a commercial audit, engage our facility services, or interact with our digital compliance tracking systems.

1. APPLICABLE PRIVACY LAWS & GOVERNANCE

WD COMMERCIAL operates in strict accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Information Privacy Act 2009 (QLD), and relevant state health data laws. We ensure that all personal and corporate information collected across our operational hubs in Victoria and Queensland is handled with transparent, institutional-grade security.

2. INFORMATION WE COLLECT

We collect personal and commercial information necessary to quote, execute, and digitally audit our commercial facility services:

  • Commercial Contact Information: Name, corporate email address, telephone number, job title, company name, and billing details provided when requesting a compliance audit or submitting a contact form.

  • Facility & Operational Data: Site addresses, building access instructions, security protocols, and specific site risk assessments (SWMS/JSA records).

  • Digital Check-In & Compliance Logs: GPS timestamps, photo-verification evidence, supervisor audit logs, and digital sign-in records generated by our mobile workforce management systems during site service execution.

  • Website & Analytics Data: Anonymous IP addresses, browser types, device specifications, and page interaction data collected via standard cookies and Google Analytics to optimize user experience.

3. HOW WE USE YOUR INFORMATION

We collect and process information strictly for legitimate commercial and legal purposes, including:

  • Providing tailored commercial cleaning proposals, scope variations, and line-itemized invoicing.

  • Dispatching vetted mobile teams and regional supervisors to designated client premises.

  • Generating real-time, time-stamped WD Compliance Logs for client management, WorkSafe OHS audits, and ACECQA/NQF regulatory checks.

  • Verifying staff site clearance, security credentials, and Work Health & Safety (WHS) compliance.

  • Communicating critical operational updates, emergency spill dispatch responses, or service schedule changes.

4. DATA DISCLOSURE & THIRD PARTIES

WD COMMERCIAL does not sell, rent, or trade personal or corporate data to third parties. We may disclose information only under the following limited circumstances:

  • Subcontractors & Regional Operations: Authorized operational supervisors and vetted service personnel who require site access details to execute contracted scopes.

  • Technology Service Providers: Secure cloud storage platforms, accounting software (e.g., Xero), and mobile workforce tracking applications that operate under strict non-disclosure and privacy agreements.

  • Legal & Regulatory Obligations: Statutory bodies, law enforcement agencies, or WorkSafe/WHS inspectors where required by Australian law or court order. 

5. DATA STORAGE, SECURITY & RETENTION

  • Digital Security: Digital compliance logs, site photographs, and contact records are encrypted and stored on secure cloud servers protected by multi-factor authentication and enterprise firewalls.

  • Physical Security: Any physical site logs or key-holding registers are maintained in secure facilities at our regional administrative hubs.

  • Retention: We retain client compliance records and financial transaction data for statutory periods mandated by Australian taxation and workplace safety legislation. Data no longer required is securely destroyed or de-identified.

6. YOUR RIGHTS & ACCESS TO INFORMATION

Under the Australian Privacy Principles, you have the right to:

  • Request Access: Access the personal or facility information we hold about your business.

  • Request Correction: Request updates or corrections to outdated or inaccurate information.

  • Opt-Out: Unsubscribe from non-essential commercial communications at any time via the opt-out link in our emails.

To submit an information access or correction request, please contact our Privacy Officer in writing.

7. PRIVACY CONTACT & COMPLAINTS

If you have questions regarding this Privacy Policy, or if you wish to lodge a formal complaint about how your data has been handled, please contact us:

  • Entity: THE GOOD 2020 PTY LTD (t/a WD COMMERCIAL)

  • Attention: Privacy Officer

  • Postal Address: 5/26 Gurner St, St Kilda VIC 3182, Australia

  • Email: hello@wdcommercial.com.au

  • Telephone: +61 3 9827 9468

If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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